Hurricane Jerry is currently tracking to become a potential threat to Bermuda by early next week. We continue to urge all of our customers to ensure that their Colonial policies are current and up to date. We wish to advise our customers to make further preparations in securing their properties, particularly for those who have existing damage from Humberto. If you are still in need to file a claim from the effects of Humberto, please come in to our office, or alternatively email our Claims department.

File a Claim

To view how to file a claim, please select the type of claim you would like to submit below.

Most of the time, your medical service provider will submit the claim on your behalf. However, for those times you actually need to make a claim, you may do so using any of the following methods.

Email

Scan your receipts (with diagnosis codes) and email them to Colonial Medical noting your name and certificate number.

Walk-in

Bring in your receipts (with diagnosis codes) and your Medical ID card. We will take a copy for you and will mail your reimbursement when it is ready.

Mail-in

Send a copy of your receipts (with diagnosis codes) noting your name and certificate number. Please be sure to include a contact number in case we have any questions.


Did you know?

Your claims history is available on the Medical Web Portal. If you haven't signed up yet, please contact us.

Please call us or come in for assistance.


Important

Motor accidents or thefts should be reported to our Claims Department as soon as possible and certainly within 14 days, even if you feel you will not need to make a claim.

Property damage or loss should be reported to our Claims Department as soon as possible and certainly within 30 days.

For both motor and property claims, please do not have any repairs made until we have been notified and the damage has been inspected.