Hurricane Teddy Update

Our offices will reopen to walk-ins as of 12 pm - 4 pm, Tuesday September 22nd. We are available and working remotely from 8:30 am - 5:00 pm. To contact us, please refer to our COVID-19 information page via the button below. For claims related to Hurricane Paulette and Hurricane Teddy, please call 296-3700, email claims@colonial.bm, or visit us on Reid Street from 10 am - 4 pm daily.




COVID-19 Updates

Our offices are open from 10 am - 4 pm with COVID-19 safety guidelines in place. For the safety of our staff, clients, and communities all required COVID-19 prevention measures will be enforced including the use of masks and social distancing. We also remain committed to serving clients remotely via phone or email.



File a Claim

To view how to file a claim, please select the type of claim you would like to submit below.

Most of the time, your medical service provider will submit the claim on your behalf. However, for those times you actually need to make a claim, you may do so using any of the following methods.

Email

Scan your receipts (with diagnosis codes) and email them to Colonial Medical noting your name and certificate number.

Walk-in

Bring in your receipts (with diagnosis codes) and your Medical ID card. We will take a copy for you and will mail your reimbursement when it is ready.

Mail-in

Send a copy of your receipts (with diagnosis codes) noting your name and certificate number. Please be sure to include a contact number in case we have any questions.


Did you know?

Your claims history is available on the Medical Web Portal. If you haven't signed up yet, please contact us.

Please call us or come in for assistance.


Important

Motor accidents or thefts should be reported to our Claims Department as soon as possible and certainly within 14 days, even if you feel you will not need to make a claim.

Property damage or loss should be reported to our Claims Department as soon as possible and certainly within 30 days.

For both motor and property claims, please do not have any repairs made until we have been notified and the damage has been inspected.